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Management Training
& Workshops
Management Skills
for New Managers and Supervisors
A 2-day comprehensive seminar providing essential skills
critical to every new manager or supervisor.
You've just been promoted to "manager" — now what?
Getting promoted is a heady experience ... until reality
sets in, and you realize you're not quite sure exactly
what's expected of you in your new position. You're not
alone: Many first-time managers find themselves stepping
into their positions feeling apprehensive and ill-prepared.
Why? Because it's a lot easier to be a follower than a
leader. The skills and talents that made you a valued team
player won't necessarily make you a great manager or
supervisor.
This course was created for people like you.
It will make your move into management smoother and more
successful. You'll use what you'll learn right away. If a
tough problem comes up, you'll know how to handle it. When
you're faced with a crisis, you'll react with confidence.
You'll be better equipped to keep your people motivated,
productive, and on target.
Consider this clinic a crash course for beginning managers
In two solid days of practical instruction, we'll
demonstrate and drive home the essential skills you'll need
to step confidently into a leadership role. You'll gain
insights into everything from making a good first impression
to motivating people to managing change in the workplace.
The pace will be fast, full of variety, with a lot of
information exchanged. To make everything you learn more
relevant — and to help make it stick — we'll use a
combination of proven training methods, including ...
Trainer-led briefings
Your leader is an experienced management training coach — a
skilled facilitator whose two-day goal is to prepare you for
the realities of your new role. Through case studies, right
way/wrong way demonstrations, and examples drawn from actual
workplaces, you'll gain a big-picture understanding of what
it means to be a manager in today's workplace. And you'll
have the opportunity to get any questions you might have
answered on the spot.
Group exercises and discussion
Collaborative learning (sharing your experiences, listening
to your peers, working together to find answers) is a highly
effective way to gain — and give — knowledge. The exercises
and discussions you'll take part in will bring to life the
principles and practices you'll need to master as a manager.
Situational practice
"Learning by doing" sharpens any newly acquired skill. These
practice drills let you put your new skills to the test by
applying them to real-world scenarios. You begin to see how
things work, where you need more coaching, what the results
look like. Whether you choose to be an observer or a
participant, these practice sessions are a key part of your
total learning experience.
Learn the most effective and efficient ways to...
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Solidify your position |
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Prioritize tasks |
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Delegate responsibility |
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Foster accountability and ownership |
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Motivate people |
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Coach individuals and teams |
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Earn trust and respect |
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Assess skills and weaknesses |
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Hire and develop staff |
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Communicate with peers and superiors |
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And perform practically every other duty expected of you in
your new role. |
Note:
This seminar is exclusively for managers and supervisors
—
new ones, prospective ones and those with some experience
but no formal training. You'll soon find that many of your
concerns are the same that others are facing, no matter
their level of experience. As a result, you are all on
common ground and will feel comfortable knowing that you're
all there to learn.
Program Overview
In two fast-paced days, you'll gain a solid working
knowledge of proven management skills that will serve you
well throughout your career
DAY 1
How to take charge from the outset — and avoid "beginner's
blunders"
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How to manage the mountain of information coming at you from
every direction |
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Tips on supervising people who are your friends and were your
equals |
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How to deal with the legacy left by your predecessor |
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Diplomatic ways to gather intelligence about your work group |
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The best ways to establish a good working relationship with
your boss |
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What you can do to minimize surprises |
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"Bureaucracy basher," "expediter," and 5 other hats you'll wear |
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Specific ways to strive for and achieve personal excellence as
a leader |
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How to clarify your personal "vision and mission" |
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Are you a leader or a manager? 4 unique qualities that
distinguish one from the other |
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How to help your people understand —
and accept — any top-down directive that comes your
way |
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Ways to help people be proactive about change |
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How to link lofty corporate goals to the people who do the
actual work |
DAY 2
How to hire, train, and develop a top-notch staff
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How to create a list of qualities that define your "ideal"
candidate |
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The kind of questions to ask in an interview — and answers to
look for |
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Common delegation traps every new manager must avoid |
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Tips on matching the person to the job |
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5 motivators that work every time |
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Goal-setting tips: How to set targets people believe in and
will work toward |
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How to use appraisals to reward success, correct sub-par
performance, and re-energize efforts |
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Ways to use corrective measures without destroying the
willingness to change |
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How to deal with reprimands, warnings, and dismissals |
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The best ways to project authority without being overbearing |
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How to recognize the "red flags" of body language |
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Quick tips on becoming a better listener |
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What to do when negativity pops up in your group or in your own
mind |
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Understanding attitudes: Where they come from, what feeds them,
how to control their impact |
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